Humans are gone. The cats inherited the lightning. Here's help running the grid.
Open Ascend on the right-hand rail, scroll to Save data, and press Export. Copy the text that appears and keep it somewhere safe — an email to yourself works. To restore it, or to move to a new device, paste that text into the same box and press Import.
Almost always the grid, not a bug. Generation has to be carried: your transmission cap limits how much of it actually gets delivered, so once you pass that cap, buying more generators adds nothing. Check the objective line under the top readouts — if it says your grid is maxed, open Transmission and buy a transformer or conductor upgrade.
The other cause is a brownout: if you route too much of your output to selling and building, the grid falls below its demand floor and total output is throttled. Ease the Sell or Project rails back on the Dispatch Board.
The bonus is granted whenever the ad finishes or can't be shown at all — a failed or unavailable ad never costs you the reward. It's only withheld if the ad is deliberately closed early. If you watched one fully and saw nothing, email us with your device and roughly when it happened.
You reset your buildout for that era but keep permanent Kardashev Points, which multiply everything afterwards — so each climb is faster than the last. It is meant to feel like a promotion, not a loss.
Yes. When you return you'll get a "while you were away" summary of what the cats earned, with the option to double it. Away earnings are capped (research raises the cap), so very long absences don't pay indefinitely.
Fully close the app — swipe it away in the app switcher rather than just returning to the home screen — then reopen it. If you're playing in a browser or as an installed web app, do that twice, since the first relaunch installs the update and the second loads it.
Bug reports with a save attached tend to get fixed; ones without often can't be reproduced. Thank you for sending them either way.